Confidentiality: Information shared during counselling is kept confidential, except where disclosure is required or permitted by law. This may include situations involving child protection concerns, a serious risk of harm, or a legal requirement to disclose information. The limits of confidentiality are discussed at the beginning of counselling.

Children & Youth: Confidentiality and access to information involving children and youth depend on factors such as the young person's age and capacity, guardianship and parental responsibilities, applicable agreements or court orders, and legal and professional requirements. These limits are explained in an age-appropriate way.


Clinical Notes & Records: We recognize the importance of protecting a child's privacy in counselling, particularly when parents are separated or divorced. Clinical notes are not routinely shared with parents. Requests for records are considered in light of applicable law, court orders, the child's privacy and relevant professional obligations.